Cardholder Support: 0114 399 2509 [email protected]

Terms and conditions

Gift card operator
The Sheffield City Centre Gift Card is operated by Sheffield’s Business Improvement District (Sheffield BID). The legal entity is Sheffield City Centre BID Limited (company no. 09601967, whose registered office is No. 1 Velocity 2 Tenter Street, Sheffield, England, S1 4BY).

Gift cards
The Sheffield City Centre Gift Card is valid for 12 months from the date of issue. It cannot be exchanged for cash. Orders can only be delivered to a UK address. The Gift Card can only be redeemed at participating businesses in Sheffield city centre. (Where to spend)

Gift cards are supplied in a branded gift card holder which the purchaser can add a personal message to upon receipt. Customers asking for a gift card to be shipped directly to a recipient may include a personal message in the “order notes” field.

Order processing
Please note that any order placed before 2pm Monday to Friday will be processed on the same day.
Orders placed after 2pm Monday to Friday will be processed on the next working day.
Orders are not processed over the weekend or on Bank Holidays.

Delivery options
We do not charge administration fees or postage.

Free shipping
Orders are dispatched via Royal Mail (2nd class post unless otherwise stated). Please allow 3-4 working days for delivery.

Cards lost in transit
If you have not received your Gift Card please email [email protected]. We will endeavour to remedy the situation as quickly as possible.

Data protection
Sheffield BID complies with data protection legislation. We are registered with the Information Commissioner’s Office and retain a solicitor to advice on data protection. Our policies are compliant with the General Data Protection Regulation (GDPR) 2018.

Customer service and operational updates
In line with the existing ePrivacy Directive, we will use your personal information as an existing customer to keep you informed about our services through email communications relevant to content on the website or to keep you informed of relevant changes to the service, which may also include planned outages and operational changes to the website or changes to our order processing. If you do not want to receive such communications, please inform us at [email protected]. You will also be able to unsubscribe through the emails you receive.

Marketing permissions
We may also use your personal data to keep you informed of relevant promotions and similar products which you may be interested in. If you do not want to receive such marketing communications, please inform us at [email protected]. You will also be able to unsubscribe through the emails you receive.

What are my rights?

Once you have provided us with your data it is stored, processed and retained in accordance with our policies to provide you with the service you have requested.  You can apply for a copy of your data at any time by contacting the Data Protection Officer at [email protected].  We will comply with any current data legislation by adopting reasonable methods of checking your identity and providing you with such data as you are legally entitled to within appropriate timescales.

Do I have any other rights?

Yes. You have the right to be informed about how we collect, store and use data. Our privacy statement on this website provides that information. You also have the right to require us to rectify or update information about you which is inaccurate (but as we hold limited information for a limited period we will not update our records unless you ask us to). You do not have an automatic right to require us to delete your data before our usual deletion period, but we will always try to accommodate such a request if we can. Please refer to our privacy policy for details.

Your statutory rights

Nothing in these terms and conditions affects your statutory rights.