Gift card operator

The Sheffield Gift Card is operated by Sheffield’s Business Improvement District (Sheffield BID). The legal entity is Sheffield City Centre BID Limited (company no. 09601967, whose registered office is No. 1 Velocity 2 Tenter Street, Sheffield, England, S1 4BY).

Gift cards

The Sheffield Gift Card is valid for 12 months from the date of issue. It cannot be exchanged for cash. Orders can only be delivered to a UK address. The Gift Card can only be redeemed at participating businesses in Sheffield city centre. (Where to spend)

Gift cards are supplied in a branded gift card holder which the purchaser can add a personal message to upon receipt. Customers asking for a gift card to be shipped directly to a recipient may include a personal message in the “order notes” field.

Order processing

Please note that any order placed before 2pm Monday to Friday will be processed on the same day. Orders placed after 2pm Monday to Friday will be processed on the next working day. Orders are not processed over the weekend or on Bank Holidays.

Delivery options

When ordering a Sheffield Gift Card you will be able to select your preferred delivery option. Costs include an administration fee. Orders are despatched via Royal Mail.

1st Class: Orders received by 2pm will be delivered the next working day, including Saturday. This option does not require a signature and there is no proof of delivery. There is no compensation with this delivery option.

2nd Class: Orders received by 2pm will be delivered within three working days, including Saturday. This option does not require a signature and there is no proof of delivery. There is no compensation with this delivery option.

Signed For 1st Class: Orders received by 2pm will be delivered the next working day, including Saturday. The recipient will need to sign for the package upon delivery. Compensation cover up to £50 is included on this delivery option.

Special Delivery Next Day by 1pm: Orders received by 2pm are guaranteed for delivery by 1pm the next working day, excluding Saturday. The recipient will need to sign for the package upon delivery. Compensation cover up to £500 is included on this delivery option.

Cards lost in transit

Sheffield BID accepts no liability for any delays in Royal Mail’s delivery service, or for the loss of cards during transit. If you have not received your Gift Card please email info@sheffieldgiftcard.co.uk, or call 0114 339 2015 (Monday to Friday between 9.00am and 5.00pm).

Your statutory rights

Nothing in these terms and conditions affects your statutory rights.